Returns & Exchanges

At Quay, we want you to love your new look, which is why we offer a 30-day return window for all eligible eyewear and accessories. If you aren't completely satisfied with your purchase, simply return your items in their original condition for a full refund or exchange.

1

Start Your Return

Visit our online Returns Portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Once submitted, download and print the prepaid shipping label provided via email and securely pack your items in their original protective case.

3

Drop Off Package

Affix the return label to your package and drop it off at any authorized carrier location or scheduled pickup point within 7 days of generating the label.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing